Contact:
Human Resources
12111 Emmet Street
Omaha, NE 68164
Phone: (402) 496-2223
Toll Free: (800) 233-8811
Fax: (402) 496-2224
Outbound Customer Service
EMS, Inc
EMS, Inc
Operations
5 Positions Available
Work in Omaha, Nebraska
12111 Emmet St (68164)
Start 2 weeks
40 hours per week Various
Notice: Smoke-Free Environment.
Outbound Customer Service
Position Description
OUTBOUND CUSTOMER SERVICE REPRESENTATIVE
EMS Inc. is looking for enthusiastic people to join our customer service team. We need team members who are energetic, motivated and looking for an opportunity to learn and grow. If you are a goal-oriented person with customer service experience and are interested in an opportunity to use your technical skills; please apply today.
Summary: Place outbound campaign calls to a predetermined list of clients. Receive and respond to customer calls and e-mails in a timely and productive manner. Handle call escalations to resolve customer issues and/or client inquires regarding services, products and customer complaints. Act as liaison between EMS and client to communicate account procedures and manage priorities.
Qualifications:
- Excellent Customer Service skills; friendly and helpful
- Experience with the Internet, technology, and personal computers
- Clear and distinct voice
- Excellent written and verbal communication skills
- Previous call center experience a plus
- Outbound campaign, sales, survey experience a plus
- Enjoys troubleshooting and solving problems
- Quick learner and able to retain knowledge
Outbound Customer Service
This position has been listed under the following classifications:
[Clerical ]
[Call Center ]
[Data Entry ]
[Sales ]