Contact:
11819 Miami St. 3rd floor
Omaha, NE. 68164
Reservation Sales Associate
OMNI HOTELS Reservation Center
OMNI HOTELS Reservation Center
Process customer inquires to ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner, and by utilizing sales and empowerment skills.
Work in Omaha, Nebraska
Start 11/30/09
Full and Part Time Schedules
20-25 hrs. 1700 - 2400 hrs. 40 hr. - 600 - 1800 or 1000 - 2200
Saturday - Friday - Floating Schedules
Equal Opportunity Employer - Affirmative Action W/M/D/V
Notice: Smoke Free Environment
Reservation Sales Associate
Position Description
Ø Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels.
Ø Adjust and cancel reservations in the reservation system
Ø Offer to enroll Select Guest program to guests according to call flow guidelines
Ø Respond effectively to all inquires specific guest relations
Ø Display a pleasant, helpful and courteous attitude toward customers, fellow associates and management
Ø Perform all operating functions of the telephone equipment and computer systems
Ø Access appropriate hotel a status codes when determining availability and reservations confirmations
Ø Utilize and show understanding in all current company policies and procedures necessary when making, changing, or canceling a reservation
Ø Communicate reservation or system functionality issues to the appropriate departments via the Omnirez Alert system
Ø Read all reference material and information bulletins
Reservation Sales Associate
This position has been listed under the following classifications:
[Call Center ]
[Entry Level ]
[Reservations ]
[Sales ]